Staff

North Shore Center for the Performing Arts in Skokie
9501 Skokie Boulevard
Skokie, IL 60077
Administrative Office: 847-679-9501
Box Office: 847-673-6300
General Inquiries: customerservice@northshorecenter(dot)org

Facility Contacts

Michael
Pauken
General Manager mpauken@northshorecenter(dot)org
Carolyn
Adams
Office Manager cadams@northshorecenter(dot)org
Joseph
Alaimo
Marketing & Communications Manager jalaimo@northshorecenter(dot)org
Christopher J. Fitzgerald
Manager of Facility Operations cfitzgerald@northshorecenter(dot)org
Craig Fredrick Box Office Manager cfredrick@northshorecenter(dot)org
Emily
Meister
Manager of Theatre Operations emeister@northshorecenter(dot)org
Abaigeal
O’Donnell
Youtheatre Program Assistant aodonnell@northshorecenter(dot)org
Heather
Packard
Assistant Box Office Manager hpackard@northshorecenter(dot)org
Dipti
Patel
Development Associate / Receptionist dpatel@northshorecenter(dot)org
Frank
Rose
Technical Director frose@northshorecenter(dot)org
Tiffany Tuck
Manager of Special Events and Education Programs ttuck@northshorecenter(dot)org
David
Vish
Director of Marketing & Sales dvish@northshorecenter(dot)org
Tracy Fernandez Fernandez Design www.fernandezdesign.net

Michael Pauken
General Manager
Mr. Pauken joined the North Shore Center for the Performing Arts in Skokie as general manager in 2002. Prior to joining the North Shore Center, Michael managed numerous theatrical productions including the long-running Forever Plaid in Chicago, Milwaukee and Seattle. Other Chicago credits include Catch! with the Flying Karamazov Brothers, Joseph and the Amazing Technicolor DreamcoatFully Committed, and ART all at the Royal George Theatre, The Vagina Monologues starring Eve Ensler at the Apollo Theater, and the award-winning The Bomb-itty of Errors at both Chicago Shakespeare Theatre on Navy Pier and at the Royal George Theatre. Michael also produced the Chicago premiere of the musical Whoop-Dee-Doo! and booked and managed the popular Sing-a-Long Sound of Music in Chicago and throughout the Midwest. Michael spent five years with the League of Chicago Theatres in various capacities including interim executive director, director of marketing and manager of the popular Hot Tix half-price ticket program. He has also worked for Hubbard Street Dance Chicago and The Broward Center for the Performing Arts in Ft Lauderdale, Florida. A native of Columbus, Ohio, Michael managed theatres and produced shows there as well as held jobs at the Columbus Arts Council and the Columbus Chamber of Commerce. Michael has served on the board of Chicago’s North Shore Convention and Visitor’s Bureau since 2002 and was chair of that organization from 2004 to 2006 and again in 2016-2017. He is a past member of the board of directors for the Skokie Chamber of Commerce and a member of the Skokie Valley Kiwanis.

Carolyn Adams
Office Manager
Ms. Adams has been with the North Shore Center for the Performing Arts in Skokie since August 1997. Carolyn assists the general manager in the day-to-day operations of the building as well as working with the various entities residing in the building. Previously she was employed by Bank One, Illinois, NA. She earned her Bachelors of Science in Economics/Business Administration from Illinois College in 1994. She enjoys spending time with her daughter.

Joseph Alaimo
Marketing & Communications Manager
Mr. Alaimo joined the North Shore Center for the Performing Arts in Skokie in August 2002 and has held several positions within his employment at the Center. Joe earned his Bachelor of Arts in English and Theatre from Northeastern Illinois University in 2001 and then served as Literary/Marketing intern for the 2001-2002 season at the Milwaukee Repertory Theater before joining the Center. Since Mr. Alaimo’s appointment to full-time employment in August 2003, his position has taken on a variety of new duties including the coordination of event details, internal and external communications, and coordinating the concessions operation of the facility. As the Marketing & Communications Manager, Joe is responsible for maintaining the overall image of the facility via website, marquee and other advertising outlets. When not at the North Shore Center, Joe enjoys spending time with friends & family, checking out the incredible talent in the Chicago theatre community, and eating his way through every neighborhood in the area.

Christopher J. Fitzgerald
Manager of Facility Operations
Mr. Fitzgerald joined the North Shore Center for the Performing Arts in Skokie in June 2018. Chris spent some time in the mid ’80s at DePaul University until the allure of working full time in the theatre industry took over. He has worked at many different venues, from Victory Gardens to the Goodman Theatre, and spent most of the ’90s at the Royal George Theatre as Technical Director/Production Manager/Facilities Manager. Chris knows the North Shore Center very well as he was the Production Manager for resident company Northlight Theatre from 2002 to 2016. From 2016 to 2018, Chris was the Rigging and Draperies Project Manager for Grand Stage Lighting. He spends much of his free time with his wife and two daughters.

Craig Fredrick
Box Office Manager
Mr. Fredrick joined the North Shore Center for the Performing Arts in Skokie in August 2018. Craig earned his Bachelor of Science in Communication Studies from Northwestern University and his MBA from DePaul University. Originally from Detroit, Craig began his ticketing career with Nederlander Concerts at Pine Knob Music Theatre (now DTE Energy Center). Other stops along the way included box office duties at Joe Louis Arena and season ticketing for the Detroit Red Wings hockey team, box office at Detroit’s Fox Theatre, Hot Tix Operations Manager at the League of Chicago Theatres, Box Office Manager at the Chicago International Film Festival, and at Ticketmaster/Live Nation where he served as Regional Director of Event Programming in Chicago and then as a Senior Product Manager in Los Angeles. In his spare time Craig enjoys playing guitar (loud), biking along the lake shore, and spending time with his two teenage daughters.

Emily Meister
Manager of Theatre Operations
Ms. Meister joined the North Shore Center for the Performing Arts in Skokie as a House Manager in late 2014 and shortly thereafter transitioned into the Events Supervisor and Concessions Manager position. Emily received her B.A. in Arts, Entertainment and Media Management from Columbia College Chicago and has gained experience working with a variety of special events including weddings, concerts, festivals and theater. Some of Emily’s responsibilities with the North Shore Center include bar management, coordinating event logistics, and artist hospitality.

Abaigeal O’Donnell
Youtheatre Program Assistant
Ms. O’Donnell joined the North Shore Center for the Performing Arts in Skokie in August 2019. Abaigeal is a Chicago native and received her BFA in Theatre Arts with a concentration in Theatre for Young Audiences from The Theatre School at DePaul University. Previously she was an Education Apprentice at Roundabout Theatre Company, Education Apprentice at Theatre Aspen, Publicity Intern at Goodman Theatre, and Education Intern at Free Street Theatre. Abaigeal is also a teaching artist, playwright, dramaturg, and director.

Heather Packard
Assistant Box Office Manager
Ms. Packard joined the North Shore Center for the Performing Arts in Skokie as a box office associate in 2002 and has been the assistant box office manager since 2003. Heather graduated from Concordia University in River Forest, IL in 1997 with a BA in Elementary Education with a specialization in Speech and Theatre. Heather spent several years teaching preschool before working as a substitute teacher for grades Preschool – 6. After experiencing the joy of teaching, Heather decided to make a transition by returning to her first love – the theatre.

Dipti Patel
Development Associate/Receptionist
Ms. Patel joined the team at North Shore Center for the Performing Arts in Skokie in March 2013. She acquired her Bachelor’s degree in Early Childhood Education from Roosevelt University. She started her career with non-profits at the Fine Arts Ticket Office at Florida State University. Upon her return to Chicago, Dipti worked for several years at the League of Chicago Theatres where she launched the Hot Tix ticketing program online. She is fortunate to have two lovely children with her funny and caring husband. In her spare time she enjoys Chicago, an arts city that is second to none.

Frank Rose
Technical Director
Mr. Rose has been at the North Shore Center for Performing Arts in Skokie since its opening in November 1996. Frank received his Bachelor’s of Fine Arts in Theatre Arts from Illinois Wesleyan University. He has free-lanced extensively in the Chicago area as a technical director, a stage manager, and as a scenic and lighting designer. Frank was the production manager for Light Opera Works in Evanston for several years. Before working at the North Shore Center, he taught and was the technical director/resident designer at National-Louis University in Evanston. Frank has designed lights for several North Shore theaters, and is the recording engineer for Oakton Community College’s Six Piano Ensemble.

Tiffany Tuck
Manager of Special Events and Education Programs
Ms. Tuck joined the North Shore Center for the Performing Arts in Skokie in September 2019. Tiffany earned her MS in Leadership for Creative Enterprises from Northwestern University in August 2019. She also holds an MA in Literature from Northwestern. Originally from Atlanta, she earned her BS in English Education at the University of Georgia with a minor in Drama, then went on to become a high school Drama and English teacher, and a director, stage manager, and actor in local productions. Since moving to Chicago in 2006, she has worked in various administrative positions in arts and nonprofit organizations, has stage managed performances in Chicago, and teaches various writing and literature courses around town and online. When not working, Tiffany enjoys cuddling with her dogs, reading, writing, and sewing.

David Vish
Director of Marketing & Sales
Mr. Vish has been with the North Shore Center for the Performing Arts in Skokie since September of 2010. David has previously marketed and promoted the performing arts at Illinois State University’s Braden Auditorium and Chicago’s National Historic Landmark Auditorium Theatre, where he oversaw the public relations aspects and documented the Auditorium’s $14 million restoration and modernization project. Directly prior to his position at the North Shore Center, David worked as Marketing Director for Jam Production’s Theatricals division where he managed universal sales, strategic marketing and press efforts for live touring entertainment and Broadway productions in various US markets. David studied Music and Political Science for his undergraduate work and received a Master’s Degree in Music from Illinois State University.

Tracy Fernandez
Fernandez Design
Tracy Fernandez has been working with the North Shore Center for the Performing Arts in Skokie since 2006. This award-winning graphic designer has spent more than 20 years gaining extensive graphic design experience, conceiving ideas as well as producing design for printed communications and the web. Tracy founded Fernández Design with a primary focus on educational publishing, the arts, and non-profit organizations.